CloseByPaw Privacy Policy

Last updated: July 29, 2026

This Privacy Policy explains how CloseByPaw (“CloseByPaw,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit, use, or make a purchase from closebypaw.com (the “Site”), communicate with us, subscribe to marketing communications, submit content, or otherwise interact with our services.

By accessing or using the Site, you acknowledge the practices described in this Privacy Policy.

For questions or requests concerning your personal information, contact us at:

Email: closebypaw@gmail.com
Website: closebypaw.com

1. Personal Information We Collect

Depending on how you interact with CloseByPaw, we may collect the following categories of personal information.

Information You Provide Directly

This may include:

• full name
• billing address
• shipping address
• email address
• telephone number
• order number
• products and quantities ordered
• account or login information, if customer accounts are enabled
• messages submitted through contact forms or customer-support channels
• product reviews
• photographs or videos you submit
• testimonials or other content you provide
• marketing preferences
• return, refund, replacement, delivery, or customer-service information
• information provided when participating in promotions, surveys, or giveaways

You are responsible for ensuring that the personal information you provide is accurate and complete.

Payment Information

Payments are processed through Shopify and applicable third-party payment providers.

We generally do not directly collect or store complete payment-card numbers.

Payment processors may collect or process:

• payment-card details
• billing details
• transaction identifiers
• payment authorization results
• fraud-prevention information
• payment account information
• PayPal or other payment-service information

The handling of payment information by Shopify, PayPal, banks, card networks, or other payment providers is governed by their own privacy policies and legal obligations.

Information Collected Automatically

When you visit or browse the Site, certain information may be collected automatically, including:

• IP address
• browser type
• device type
• operating system
• device identifiers
• general location derived from your IP address
• pages viewed
• links, buttons, and products clicked
• referring website, advertisement, or social-media platform
• time and duration of visits
• search activity
• cart and checkout activity
• order status activity
• cookie and similar-technology identifiers
• advertising and analytics interactions
• information about how you navigate and interact with the Site

We may collect this information through Shopify, cookies, pixels, tags, analytics tools, server logs, and similar technologies.

Information From Third Parties

We may receive information from third parties that assist us in operating the Site and providing our services, including:

• Shopify
• payment processors
• fulfillment partners
• shipping carriers
• order-tracking providers
• fraud-prevention services
• analytics providers
• advertising platforms
• social-media platforms
• email and marketing providers
• customer-support providers

The information received may include order, payment, delivery, advertising, analytics, or customer-service information.

2. How We Use Personal Information

We may use personal information to:

• process and fulfill orders
• confirm and process payments
• prepare products for shipment
• arrange shipping and delivery
• provide tracking information
• send order confirmations and shipping updates
• communicate about delays, delivery issues, or order changes
• provide customer support
• respond to questions and inquiries
• process returns, refunds, replacements, and claims
• investigate damaged, incorrect, missing, or lost orders
• detect and prevent fraud, abuse, unauthorized transactions, and security incidents
• maintain and improve the Site
• understand how visitors interact with the Site
• improve our products, content, advertising, and customer experience
• personalize website content, communications, and product recommendations
• measure the effectiveness of advertisements and marketing campaigns
• send marketing emails where permitted
• provide abandoned-cart reminders where permitted
• request product reviews or feedback
• administer promotions, surveys, or giveaways
• comply with legal, tax, accounting, and regulatory obligations
• enforce our Terms of Service and store policies
• protect our legal rights
• establish, exercise, or defend legal claims
• prevent misuse of our services

We may combine information collected from different sources where permitted by applicable law.

3. Legal Bases for Processing

Where laws such as the European Union General Data Protection Regulation or United Kingdom GDPR apply, we process personal information under one or more of the following legal bases.

Performance of a Contract

We process personal information when necessary to:

• accept and fulfill an order
• process payment
• arrange shipping
• provide order tracking
• communicate about an order
• provide customer support
• handle returns, refunds, replacements, or claims

Without certain required information, we may be unable to accept, process, or fulfill your order.

Legitimate Interests

We may process personal information for legitimate business interests, including:

• fraud prevention
• payment and website security
• customer-service improvement
• business administration
• analytics
• improving our products and services
• understanding customer behavior
• measuring advertising performance
• protecting our rights and property
• preventing abuse of our policies and services

Where required, we consider whether these interests are overridden by your privacy rights.

Consent

We may rely on your consent for:

• optional marketing communications
• non-essential cookies
• certain advertising or analytics technologies
• the publication or promotional use of content where consent is required
• other processing activities where consent is legally required

You may withdraw your consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Legal Obligations

We may process or retain personal information when necessary to comply with:

• tax and accounting obligations
• consumer-protection laws
• regulatory requirements
• fraud-prevention obligations
• court orders
• lawful government requests
• product-safety obligations
• legal disputes and claims

4. Orders and Customer Service

When you place an order, we may use your personal information to:

• verify and process the transaction
• confirm payment
• prepare and fulfill the order
• provide order confirmation
• arrange shipping
• communicate about delivery
• provide tracking information
• respond to customer-service inquiries
• process eligible refunds or replacements
• investigate missing, delayed, damaged, or incorrect orders
• maintain transaction, tax, and accounting records

We may also use your order information to confirm that a product review relates to a genuine purchase.

5. Marketing Communications

If you subscribe to marketing communications or otherwise provide valid permission, we may send you:

• product announcements
• special offers
• promotional discounts
• abandoned-cart reminders
• product-use guidance
• keepsake creation tips
• customer surveys
• review requests
• seasonal promotions
• brand updates

You may unsubscribe from marketing communications at any time by:

• clicking the unsubscribe link in a marketing email, or
• contacting us at closebypaw@gmail.com

Unsubscribing from marketing will not stop essential transactional communications, including:

• order confirmations
• shipping notifications
• tracking updates
• delivery communications
• refund notifications
• customer-service messages
• important policy or security notices

6. Cookies and Similar Technologies

We and our service providers may use:

• cookies
• pixels
• tags
• local storage
• scripts
• analytics tools
• software development tools
• similar tracking technologies

These technologies may be used to:

• operate the Site
• remember cart contents
• remember preferences
• enable checkout
• maintain website and payment security
• detect fraud
• measure website performance
• understand visitor behavior
• improve the customer experience
• measure advertising effectiveness
• personalize advertising where permitted
• recognize returning visitors
• support customer-privacy settings

Where legally required, non-essential cookies and tracking technologies will be used only after your consent has been obtained.

You may be able to manage your cookie preferences through the cookie banner or privacy settings displayed on the Site.

You may also control certain cookies through your browser settings. Blocking some cookies may affect the operation of the Site or checkout.

7. Advertising and Social-Media Analytics

We may use advertising, analytics, or business tools provided by platforms such as:

• Meta
• Instagram
• Facebook
• TikTok
• Google
• Pinterest
• other advertising or social-media providers

These tools may help us understand:

• how visitors interact with our content
• whether visitors arrive from advertisements or social media
• campaign and content performance
• general audience and engagement information
• website conversions
• purchasing activity
• cart and checkout activity
• advertisement effectiveness

These platforms may independently collect or process information through their own websites, apps, cookies, pixels, business tools, and related technologies.

Your interaction with those platforms is also governed by their own terms, privacy policies, and account settings.

Depending on your location, certain advertising or analytics activities may legally be treated as targeted advertising, sale, or sharing of personal information.

Where required, we will provide appropriate consent or opt-out controls.

8. How We Share Personal Information

We may disclose personal information to service providers that assist us with operating the Site and fulfilling customer orders, including:

• Shopify
• payment processors
• PayPal
• banks and payment networks
• fulfillment partners
• manufacturers and suppliers
• warehouses
• shipping carriers
• customs and delivery providers
• order-tracking providers
• email and marketing providers
• website-hosting and technology providers
• analytics providers
• advertising platforms
• fraud-prevention and security providers
• customer-support tools
• review platforms
• accountants
• legal advisers
• insurers
• other professional advisers

These providers may process personal information only as necessary to provide services to us, comply with legal obligations, or as otherwise permitted by law.

We may also disclose personal information:

• to comply with applicable law
• in response to a valid legal or regulatory request
• to investigate fraud, abuse, chargebacks, or security incidents
• to protect our rights, customers, property, or safety
• to enforce our store policies
• in connection with a sale, transfer, merger, financing, restructuring, or acquisition of all or part of the business
• where you have given permission
• where disclosure is otherwise permitted or required by law

We do not disclose personal information to third parties for their independent purposes unless described in this Privacy Policy, authorized by you, or permitted by law.

9. Shopify

Our online store is hosted and operated through Shopify.

Shopify processes personal information to provide:

• ecommerce services
• website hosting
• checkout functionality
• payment-related services
• fraud prevention
• order management
• analytics
• security
• customer-privacy tools
• related store functionality

Depending on your location and our settings, Shopify may also process information for enhanced services and network-level features.

Shopify’s processing of personal information is governed by Shopify’s own privacy documentation and legal obligations.

10. Payment Providers

Payments may be processed through Shopify Payments, PayPal, card networks, banks, or other payment providers displayed during checkout.

These providers may process:

• card or payment-account information
• billing information
• transaction information
• fraud-prevention information
• device and network information
• authentication information

We do not control how independent payment providers use personal information.

Review the privacy policy of your selected payment provider for more information.

11. Fulfillment and Shipping Providers

To fulfill and deliver your order, we may share relevant information with suppliers, fulfillment partners, warehouses, and shipping carriers.

This may include:

• recipient name
• shipping address
• telephone number
• email address
• products and quantities ordered
• order number
• tracking information
• customs information where required

These parties use the information to prepare, ship, track, and deliver orders.

International deliveries may require the disclosure of certain information to customs authorities, postal services, or local carriers.

12. International Data Transfers

Your personal information may be processed in countries other than the country where you live.

This may occur because Shopify, payment providers, suppliers, fulfillment partners, carriers, analytics providers, advertising providers, and other service providers operate internationally.

Where required by applicable law, we or our service providers use recognized safeguards for international data transfers, which may include:

• adequacy decisions
• standard contractual clauses
• contractual data-protection obligations
• approved certification mechanisms
• other legally recognized transfer methods

The privacy and data-protection laws of the destination country may differ from those in your country.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• whether you have an active order or customer account
• transaction and payment requirements
• tax and accounting obligations
• fraud-prevention requirements
• customer-service history
• returns, refunds, replacements, or disputes
• delivery and tracking information
• legal claims
• marketing consent
• applicable legal requirements

Order and transaction records may be retained for several years where necessary for tax, accounting, consumer-protection, fraud-prevention, or legal purposes.

Customer-service records may be retained for as long as reasonably necessary to resolve inquiries, claims, or disputes.

Marketing information may be retained until you unsubscribe, withdraw consent, or the information is no longer reasonably required.

We may retain limited information after a deletion request where necessary to:

• comply with legal obligations
• prevent fraud
• maintain transaction records
• exercise or defend legal claims
• honor an opt-out request

14. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against:

• unauthorized access
• loss
• misuse
• alteration
• disclosure
• destruction

However, no internet transmission, payment system, or electronic storage system can be guaranteed to be completely secure.

You are responsible for:

• protecting your account credentials
• using a secure device and network
• keeping your password confidential
• contacting us promptly if you suspect unauthorized access

Do not send complete payment-card information through email or customer-support messages.

15. Your Privacy Rights

Depending on where you live, you may have the right to:

• request access to your personal information
• request correction of inaccurate personal information
• request deletion of personal information
• restrict certain processing
• object to certain processing
• withdraw consent
• receive certain information in a portable format
• opt out of certain targeted advertising
• opt out of the sale or sharing of personal information
• request information about how your data is used
• lodge a complaint with a supervisory authority
• appeal certain decisions concerning a privacy request
• receive equal service without discrimination for exercising privacy rights

These rights may be limited or subject to exceptions under applicable law.

To submit a privacy request, contact:

closebypaw@gmail.com

Please include enough information for us to understand and verify your request.

We may ask for reasonable identity verification before disclosing, correcting, or deleting personal information.

We will respond within the period required by applicable law.

Where permitted, you may use an authorized agent to submit a request on your behalf. We may require evidence that the agent has authority to act for you.

16. European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, you may have rights under the GDPR or UK GDPR.

These rights may include:

• access
• correction
• deletion
• restriction
• objection
• data portability
• withdrawal of consent
• the right to complain to a data-protection authority

You may complain to the data-protection authority in your country of residence, place of work, or the location of an alleged violation.

United Kingdom residents may have the right to complain to the Information Commissioner’s Office.

Before submitting a complaint, we encourage you to contact us at closebypaw@gmail.com so we can attempt to resolve your concern.

17. United States Privacy Rights

Residents of certain United States states may have additional privacy rights relating to:

• access
• correction
• deletion
• data portability
• targeted advertising
• sale or sharing of personal information
• profiling
• non-discrimination
• appealing a privacy decision

Where required, we will provide an appropriate request or opt-out mechanism.

We do not knowingly sell personal information for money.

However, certain advertising, analytics, cookie, or tracking activities may be legally treated as “sale,” “sharing,” or targeted advertising under the laws of some states.

Where required, users may be able to opt out through the privacy or cookie controls displayed on the Site.

18. Children’s Privacy

The Site is not directed toward children who are not legally able to make online purchases.

We do not knowingly collect personal information from children in violation of applicable law.

Parents or legal guardians should supervise children when using CloseByPaw products, particularly because kits may contain:

• clay
• paint
• brushes
• rollers
• packaging
• small components
• glass or frame components

If you believe that a child has submitted personal information improperly, contact us at closebypaw@gmail.com so we can review the matter and delete the information where appropriate.

19. User Content, Reviews, Photos, and Videos

When you submit a review, photograph, video, testimonial, social-media content, or other material, we may process:

• your displayed name
• review text
• rating
• uploaded photographs or videos
• product and order information
• verification information, where applicable
• communication associated with the submission

Content that you choose to publish may become publicly visible.

Do not submit:

• personal information about another person without permission
• private addresses
• payment information
• medical information
• unlawful or harmful content
• content that infringes another person’s rights

Where we use customer content in advertising or promotional materials, we will do so in accordance with applicable law and any permissions or licenses you provide.

20. Third-Party Websites and Services

The Site may contain links to third-party websites, apps, platforms, or services.

We are not responsible for the:

• privacy practices
• security
• accuracy
• availability
• content
• policies

of third-party websites or services.

Review their privacy policies before submitting personal information.

Following a third-party link does not mean that we endorse or control that third party.

21. Do Not Track and Global Privacy Controls

Some browsers offer a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to every Do Not Track signal, the Site may not respond to all such signals.

Where required by applicable law and supported by our systems, we may recognize legally valid opt-out preference signals, such as Global Privacy Control.

You may also use the privacy and cookie settings available on the Site.

22. Automated Decision-Making

We or our service providers may use automated tools to:

• identify potentially fraudulent transactions
• assess payment or security risks
• prevent abuse
• personalize website content
• measure or personalize advertising

These tools may use transaction, device, browsing, account, or payment-related information.

Where applicable law gives you rights concerning solely automated decisions that produce significant legal effects, you may contact us at closebypaw@gmail.com.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• changes in our business practices
• new products or services
• new technologies
• changes to the Site
• changes to Shopify or third-party providers
• legal or regulatory requirements

The updated version will be posted on this page with a revised “Last updated” date.

Where required by law, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

24. Contact Us

For privacy questions, requests, concerns, or complaints, contact:

CloseByPaw Privacy Support
Email: closebypaw@gmail.com
Website: closebypaw.com